13th Annual North American Shared Services & Outsourcing Summit

Attend the 13th Annual North American Shared Services & Outsourcing Summit this September 28 to October 1,2009 at Swissôtel Chicago, Chicago, Illinois.

This event will cater all professionals involved with shared services and outsourcing, at every stage of adoption, this customizable program provides key knowledge that you can bring back to your organization.

They have added new features for this year's event, including an Executive Agenda for Mature SSOs, as well as the expansion of the program tracks, including one focusing on Mature BPO. With 40+ brand new industry leaders speaking directly to you during the program’s new interactive formats, attendees will learn first-hand and up-close from some of the best in the field.

Hear about the current state of the BPO industry - the significant changes in the market, both from buyer and supplier perspectives, and what steps need to be taken to ensure the continual growth of the business. Sourcing Leaders will discuss the answers to these compelling questions:

* What are the most frequently negotiated terms and conditions in outsourcing agreements – and what should they be, if we are seeking to create positive business outcomes

* What global sourcing risks can be mitigated by effective contract terms and conditions

* How do you really establish whether your new BPO partner has the scale, language capability, internal management and measurement reporting systems that map you, the client, to create a truly collaborative environment

* How do you ensure innovation is part of your outsourcing experience?

* How do you contract for innovation?

* How do you leveraging globalization to drive business transformation?

For more information, please contact

Guy Clayton
Group Event Director
Ph: 212-885-2685
Fax: 212-885-2723
Email: guy.clayton@iqpc.com

Naomi Secor
Global Program Director
Ph: 212-885-2742
Fax: 212-885-2723
Email: naomi.secor@iqpc.com


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